Focused on customer satisfaction, a national IT management and contract consulting firm looked to expand its workforce to accommodate a growing demand for its services.
The firm, specializes in helping to configure and customize its clients’ Oracle Service Cloud (OSC) instances and has completed over 200 successful contract projects.
Driven by business from existing customers, the firm has repeatedly earned a place on the Inc. 500 list of fastest growing privately owned companies in the country.
Solution
While many of the firm’s clients have their own IT departments, they prefer to leverage the firm’s expertise in C#, Oracle Service Cloud, and web development.
The firm also offers functional and management consulting to its clients to improve their business processes, efficiency, and reduce expenses.
The Brainspire talent seamlessly integrated as part of the firm’s development team and worked to deliver customized customer-facing contact and support websites.
These websites were developed using various technologies: PHP, C#, HTML/CSS/JS, and proprietary Oracle Service Cloud deployment tools.
The Brainspire staff participated in daily standups, new feature demonstrations, and offered technical expertise during meetings with product owners and key stakeholders.
Benefits
By incorporating the Brainspire talent within its development team, the client continues its nationally recognized growth with minimal disruption and onboarding costs.
After implementing the firm’s solutions, its clients typically realize higher customer satisfaction rates, reduced requests for customer support, improved incident handling, and more efficient support metrics.
Along with the continued increase in customer satisfaction, the firm’s clients realize improved productivity and a reduction in expenses that the firm is nationally recognized for delivering.
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