Success Story: Rise Broadband Improves Customer Service With New API
The Client, Rise Broadband, provides high-speed internet to residential and business customers.
The Client wanted to begin utilizing CSG for their SLBOS and Order Services systems.
Rise Broadband wanted Brainspire to create an API to interact directly with CSG’s systems that could be used throughout their APIs for themselves and third parties.
Some of the technologies specified by the Client were Docker containers, Python, Flask (Python API framework), and Sentry (for error reporting).
The team used a self-hosted GitLab instance for source control, plus automated builds and deployments.
Because CSGs services were SOAP based, the team used Zeep(Python library) to handle the integration with them.
Due to some of the oddities in CSGs services, Brainspire created developer documentation for any future updates.
The solution developed by Brainspire made it easier for their potential clients to sign up and schedule appointments.
Additionally, it helped to reduce the workload on their sales departments and call centers.
The newly created API made it easier to interact with CSG’s system.
Documentation with examples on how to use these APIs was created, benefitting the Client’s developers in the future, as one of the most time-consuming and complex pieces of this project was figuring out how to interact with CSG’s system