The client is a multi-national cosmetics company that delivers high-quality products to budget-conscious consumers.
Orders followed a complicated processing path through several different platforms, ranging from legacy systems to newer platforms such as NetSuite, making it a challenge to locate and track orders through their lifecycle.
Consequently, order fulfillment was not as efficient as it could be and finding overdue orders that needed to be shipped was problematic.
The client hired Brainspire’s Business Intelligence and Reporting talent to address these challenges while allowing its internal IT staff to focus on other projects.
Solution
Brainspire created a report to continuously track where orders are throughout the process lifecycle, highlighting any overdue orders so that they may be prioritized for shipment.
Engaging the process from beginning to end – Brainspire designed an architecture that allows the Client to extract and visualize information from the raw data quickly and easily.
Brainspire leveraged the SQL Server stack to extract, transform and load data with Microsoft’s PowerBI for reporting to provide an end-to-end dashboard solution.
SQL Server Integration Services imports flat files from the various order management systems, loading the cleaned and transformed data into SQL tables.
PowerBI was used to create clean, interactive and eye-catching reports that provide multiple levels of insight and drill-down capabilities.
Designed for efficiency, the solution requires minimal manual intervention with the ETL processes following a daily schedule with reports refreshed at timely intervals.
Brainspire provided detailed documentation to facilitate the integration of the completed solution within the client’s business processes.
Benefits
The entire company gained new insights into their order processing, allowing employees at every level to more quickly identify orders requiring special attention, boosting both productivity and customer satisfaction.
Rather than relying on potentially conflicting spreadsheets from disparate sources, employees now have a unified view of order status.
While employees no longer have to spend time maintaining their own spreadsheets, they are still able to filter and organize order information to suit their needs, further improving their productivity.
By leveraging Brainspire’s expertise, the client’s IT staff was free to pursue other enhancements to their operations.
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Download Our Customer Case Study: International Cosmetics Company
